Customer Support Agent
To enhance our team we are looking for you!
At Twin Harbour Interactive we strive to develop high-quality strategy games and make them accessible for all players around the world. In our eyes game development is a promise for fun and entertainment – that’s what we live and aim for!
As a Customer Support Agent (f/m/x) for our games you are the face of the game team towards the community – and the voice of the players within the team. Your mission is to help our players with all problems and questions that may come up while playing our games, communicating on different channels like e-mail and our internal ticket system. You will also relay these reports to stakeholders in the respective game teams, thereby ensuring player-oriented decisions in product strategy and development.
YOUR MISSION
Handling a wide range of support requests via asynchronous chat, from gameplay and account issues to complex payment topics
Filtering and consolidating player feedback to provide the production teams with insights
Ensure cross-team awareness of new and persisting issues and bugs
YOUR PROFILE
You have 1-2 years of experience in Customer Support or Community Management, ideally within the video games industry
You are open-minded, friendly, and thrive in a collaborative environment
A passion for video games and being a gamer yourself helps you connect with our community
High levels of self-organization and motivation
Professional fluency in English, both written and verbal, is essential for our international team
You are open-minded and eager to learn
Nice-to-Have
Fluency in an additional language is an advantage
Previous experience with Helpshift or similar support tools
Why You'll Love Working With Us
A Global Team, A Shared Purpose
Our strength lies in our diversity. With over 30 nationalities represented across our two locations, we’re united by a shared passion for strategy games and a bold vision for the future. We celebrate what makes each of us unique – our perspectives, our stories, and the paths that led us here.
Work Your Way
Whether you're crafting code from a harbor-view desk in Hamburg or fine-tuning design details under the Maltese sun, we support flexible hybrid work models that empower you to do your best work – wherever you are.
Grow With Us
At Twin Harbour, your journey matters. Our Career Path Framework and mentorship culture provide the clarity and feedback you need to take the next step – whether you’re deepening your expertise or branching into new disciplines. We invest in your growth with language courses, e-learning platforms, and support for conferences and training.
We’re Human First
We believe that great teams are built on trust, respect, and good humor. From game nights to casual drinks, quiz nights, and karaoke, we don’t just work together – we connect, play, and support each other like a true crew.
Join Twin Harbour Interactive
Where Strategy Meets Vision.
Twin Harbour Interactive is a global strategy game powerhouse, shaping the future of long-term multiplayer gaming. With offices in Hamburg and Malta, we design strategy games that bring people together – across borders and generations.
Whether you’re an expert tactician or an imaginative world-builder, there’s a place here for you to grow, thrive, and leave your mark.
- Department
- Game Service
- Locations
- San Ġiljan, Malta
- Remote status
- Hybrid
- Studios
- Twin Harbour Interactive
- Employment contracts
- Full time
San Ġiljan, Malta
About Twin Harbour Interactive
We're on a mission to create unforgettable strategy experiences. If you're curious, collaborative, and driven by impact, we’d love to meet you.
At Twin Harbour Interactive, you'll step into a creative, collaborative environment where your ideas help shape the future of long-term strategy gaming. With the agility of an indie team and the reach of a global studio, we value innovation, ownership, and bold thinking.
We're a passionate, multicultural crew with a flat hierarchy and a deep love for smart game design. Whether you're coding, creating, or coordinating, you'll have the freedom to make an impact—and the support to keep growing.
Expect meaningful challenges, curious minds, and a work setup that fits your needs. Our games are built using C#, JavaScript/HTML5, Java, and PHP - and always with players at the center.
With studios in Hamburg’s iconic St. Pauli district and sunny San Ġiljan, Malta, you’ll enjoy inspiring views, an international vibe, and a team that loves what they do.